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Technical Support Specialist (m/f)

Maquet Holding B.V. & Co. KG
Rastatt

Programminfos

Schwerpunkte

  • Administration

Gewünschte Studienfächer

  • Informatik
  • Informationstechnik
  • Softwaretechnik
  • Wirtschaftsinformatik
  • Wirtschaftsingenieurwesen

Abschluss

  • Ausbildung
  • Bachelor
  • Master/Diplom

Einsatzorte

  • Rastatt

Gut zu wissen

  • Exceptional technical support to customers, partners and field engineers
  • Technical education with a strong IT affinity
Stellenbeschreibung

The position:

  • First and second line support for our worldwide sales and service units
  • Provide exceptional technical support to customers, partners and field engineers
  • Communicate effectively with product management and development regarding defects and enhancements
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration
  • Evaluation about product updates and testing of update documentation
  • Use remote access tools and diagnostic utilities to aid in troubleshooting
  • Maintain and update knowledge- and documentation-database
  • Complaint handling and identifying non conformances in a hardware and software field
  • Escalate problems when required to Level 3 technical support

The ideal candidate:

  • Technical education with a strong IT affinity
  • Proven experience in providing premium technical support to high-value external customers in a controlled market (medical devices)
  • Experienced in the field of video/audio, IT and electrical skills are an advantage
  • Knowledge of MS Office (Excel, Word, PowerPoint, Visio); Microsoft CRM is an advantage
  • Excellent communication and team player skills
  • Strong interpersonal skills and ability to interact with customers at all levels
  • Self-motivated and proactive
  • Strong analytical and problem solving skills
  • Good English and German skills, oral and written

Jetzt bewerben

1 weiteres Einstiegsprogramm der Maquet Holding B.V. & Co. KG

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