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Technical Support Engineer (f/m/d) - Internet of Things

PTC Parametric Technology
München

Job-Infos

Berufsfelder

  • Embedded Systems
  • System Engineering / Admin

Gewünschte Studienfächer

  • Informatik
  • Informationstechnik
  • Wirtschaftsinformatik

Abschluss

  • Bachelor

Einsatzorte

  • München

Fähigkeiten

  • CSS
  • HTML
  • Internet of Things (IoT)
  • Java
  • JavaScript
  • MSSQL
  • Oracle DB - PL/SQL
  • PHP
  • PostgreSQL
  • RESTful Web Services
  • Software as a Service (SaaS)
  • SQL
  • Support
Stellenbeschreibung

35418BR

Your Team

  • You will work as a member of a global team providing support to PTC’s customers
  • As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients
  • You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals

Your Impact

  • You will help customer in their digital transformation journeys (aka Industrial IOT, Smart Factories, Smart City etc.)
  • You will provide product and application support services to our IOT customers and Partners

Your Day-To-Day

  • You will tackle multiple issues in parallel and solve complex technical issues
  • You must be comfortable in a technical environment and be able to discuss complex product behavior/features with customers and possess a demonstrated ability to analyze and solve problems
  • You will create and publish knowledge articles for re-use by customers and PTC employees

Basic Requirements

  • Bachelor's degree in Computer Science or equivalent
  • Fluent English and German is mandatory
  • Java programming experience

Preferred Requirements

  • Objective, concise and customer facing communication skills
  • Programming experience with one of the following technologies is a plus: JavaScript or Web-related development technologies (HTML5, CSS, PHP, etc)
  • Database skills will help to achieve your tasks faster (Oracle, MSSQL, PostgreSQL RDBMS and ANSI SQL, non-SQL DBs like InfluxDB, Cassandra)
  • Web services development including use of a REST API is a must
  • A first exposure or a true passion to IoT technologies will be considered as assets for your application: IoT infrastructure (network communications, mobile equipment technology, cloud services) or IoT hardware (sensors, devices, machines, industrial PLC’s)

#LI-JE1

PTC Company Description

PTC unleashes innovation with award-winning, market-proven digital solutions that enable industrial companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.

Why Join Us and Benefits Summary

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

1 weiterer IT-Job bei PTC Parametric Technology

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