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Support & Application Engineer (f/m/d)

Monheim am Rhein

Support

Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.

Join our team and help to shape our future with lasting effect.

Reference number: 3264

Location: Monheim on the Rhein (near Duesseldorf), NW

Responsibilities:

  • First contact person (m/f/d) for our customer for technical questions and problems concerning our systems and devices around hardware and software
  • Recording and processing of technical customer enquiries via phone, ticket and remote tools
  • Independent fault diagnostics and correction, taking into account the service levels in different ticket systems
  • Analysis of system states
  • If required, coordination of troubleshooting measures in close cooperation with 3rd level support and the development department
  • Close and trusting communication with the customer
  • Seamless documentation of the activities performed in the respective ticket system
  • Execution of customer training (worldwide)
  • Support for demanding initial installations, test installations and plant demonstrations (worldwide)

Qualified candidates will possess:

  • A successfully completed technical training as IT specialist , IT system electronics technician or a comparable qualification
  • Alternatively, relevant professional experience in the areas of activity described above
  • Initial experience in problem analysis, solution finding and technical support
  • Operational experience in dealing with ticket systems and analysis tools is advantageous
  • High IT affinity
  • Quick comprehension and pleasure in getting to know new products and technologies
  • Independent, quality-oriented as well as customer and service-oriented working methods
  • High communication skills and fluent German
  • Good written and spoken English skills
  • Confident, obliging and friendly appearance
  • Team Spirit
  • ready to travel (worldwide)

About Jenoptik

At Jenoptik, people with the specific JENIUS character are changing the world with the power of light. That demands a spirit of exploration and dedication. If you’re one of us, come meet the challenges facing the world. At Jenoptik, we’re creating a better future for all of us.

The Light & Safety division helps governmental accounts and governmental bodies to make our roads and our communities safer.

For this purpose, Jenoptik develops, manufactures and distributes components, systems and services which contribute towards greater road traffic safety throughout the world. The product portfolio comprises comprehensive systems relating to all aspects of road traffic, such as speed measurement and red light monitoring systems, OEM (Original Equipment Manufacturer) products and systems for the detection of traffic violations.

Thanks to the digital combination of several sensor technologies with software and data management, Jenoptik is also a new systems supplier for truck toll monitoring on federal highways in Germany.

Work with us to ensure that our components, systems and services contribute to making roads and communities safer.

Have we made you interested in this position?

If so, we look forward to receiving your online application.

Should you need any further information, please do not hesitate to contact us.

Maria Kubiczek
+49 3641 65-2133

Job-Infos
Berufsfelder
System Engineering / Admin
Studienfächer
Elektrotechnik
Informatik
Informationstechnik
Wirtschaftsinformatik
Abschluss
Bachelor
Master/Diplom

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