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Support Engineer* (m/w/d) / Problem Manager* (m/w/d)


Apache Web Server
Internet Information Services (IIS)


To support our Technical Enablement & Support team in Berlin, we are looking for a Support Engineer/Problem Manager (Third Level) as soon as possible. Our Alfabet product combines portfolio management with modern cloud technology and provides the know-how needed to manage the IT portfolio at the click of a mouse. As a Support Engineer/Problem Manager, you will work closely with our DevOps department to continually improve our product, as well as with the Professional Services team to provide customer-focused solutions.

Your responsibilities

  • Provide highest quality of service as part of a strong customer support team
  • Work with customers to understand the challenges and problems they are facing in the day-to-day usage of the software solution and find creative solutions
  • Provide installation and configuration support for customers
  • Liaise with R&D to identify problem resolution strategies that can be implemented in the expected turnaround time
  • Liaise with Professional Services to identify best practice workflows to improve user experience in productive customer environments
  • Provide support to set up test environments
  • Support the documentation team · Fulfil cloud operations tasks

Your profile

  • University degree in computer science/BSC or appropriate qualifications
  • Training in software engineering with work experience
  • Experience in implementation of complex enterprise applications such as ERP, CRM or portals; experience in supporting such applications is desirable
  • Experience in any of the following areas is a distinct advantage; Web server (IIS, Apache); HTML & JavaScript (or any other scripting language); PC and network administration, all well-established Windows operating systems
  • Knowledge of relational databases (Oracle or Microsoft SQL Server preferred)
  • Experience in SQL is desirable
  • Fluent written and spoken German; good business-level English, written and spoken.
  • Willingness to work shifts (24/7)


Please apply only online. Your application should include a short motivation letter, a CV and your references.

Your contact:

Yvonne Exeler, Manager, HR Recruiting & Onboarding DACH, Tel.: +49 (0) 681 210 - 3727, Email:

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