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Technical Support Analyst (m/f)

eyeo GmbH



  • System Engineering / Admin

Gewünschte Studienfächer

  • Informatik
  • Informatik (Andere)
  • Informationstechnik
  • Wirtschaftsinformatik


  • Ausbildung
  • Bachelor
  • Master/Diplom


  • Köln


  • Work with users to identify, replicate and diagnose issues
  • Stay up-to-date with changes and bugs in our software
  • Provide first-level support to users across email, forums and social media channels
  • Act as a liaison among users, software testers and developers to report and resolve issues

What we expect

  • Passion for providing exceptional user service and resolving user issues
  • 1-2 years of technical support experience or equivalent
  • Experience in the software industry
  • Remarkable communication skills. Fluency in English (written and verbal) is required. Fluency in additional languages is an advantage.
  • Knowledge of various operating systems and web browsers, on both desktop and mobile
  • Technical aptitude and ability to quickly learn new technologies
  • Experience with social media is plus
  • Great attention to details
  • Ability to work in teams as well as independently

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