Rosti GP Germany GmbH

IT Service Desk Support Technician (f/m/d)

Dresden

Home-Office
Microsoft Azure
MS Office / Microsoft 365
MS Sharepoint
SQL
Support
Windows (Server)

The position is based in our Dresden, Germany facility.

Your assignment:

  • Provide local 1st line helpdesk support and resolve problems to the end userʼs satisfaction.
  • Provide Global 2nd line helpdesk support, identify technical problems and propose and implement solutions.
  • Monitor and respond quickly and eectively to requests received through the IT helpdesk.
  • Work in close collaboration with other technical teams including Information Security, Architecture, Service Management, etc.
  • Perform maintenance tasks on local and global applications.
  • Utilize and maintain the helpdesk tracking soware.
  • Document internal IT procedures, guidelines and policies.
  • Keep abreast of Microso M365 good practices, new trends and services and evaluate these for possible adoption.
  • General knowledge of technical management, information analysis and computer hardware/soware systems.

What we are looking for:

  • Proven experience as a 1st / 2nd line IT supporter.
  • Minimum 2 years recent work experience working with Microso systems and applications. Technical background in Windows Server, SQL, Azure, Microso 365, SharePoint, Exchange and Intune.
  • Good analytical and problem-solving skills.
  • Collaboration and relationship management skills: strong team player.
  • Excellent documentation skills - ability to clearly document systems, services and implemented solutions.
  • Familiar with remote desktop applications and helpdesk soware.
  • Good written and verbal communication skills in English and German.

We oer You:

  • Possibility of improving your personal qualifications and further professional development. Participation in both local and international IT projects.
  • Work in a dynamically developing company in an international group.
  • Trainings and IT conference participation.
  • Open communication on all levels.
  • Subsidies for job ticket and fitness center.
  • Fresh fruit from the region and good coee is available in the break room.