IT Service Desk Support Technician (f/m/d)
MS Office / Microsoft 365
The position is based in our Dresden, Germany facility.
- Provide local 1st line helpdesk support and resolve problems to the end userʼs satisfaction.
- Provide Global 2nd line helpdesk support, identify technical problems and propose and implement solutions.
- Monitor and respond quickly and eectively to requests received through the IT helpdesk.
- Work in close collaboration with other technical teams including Information Security, Architecture, Service Management, etc.
- Perform maintenance tasks on local and global applications.
- Utilize and maintain the helpdesk tracking soware.
- Document internal IT procedures, guidelines and policies.
- Keep abreast of Microso M365 good practices, new trends and services and evaluate these for possible adoption.
- General knowledge of technical management, information analysis and computer hardware/soware systems.
What we are looking for:
- Proven experience as a 1st / 2nd line IT supporter.
- Minimum 2 years recent work experience working with Microso systems and applications. Technical background in Windows Server, SQL, Azure, Microso 365, SharePoint, Exchange and Intune.
- Good analytical and problem-solving skills.
- Collaboration and relationship management skills: strong team player.
- Excellent documentation skills - ability to clearly document systems, services and implemented solutions.
- Familiar with remote desktop applications and helpdesk soware.
- Good written and verbal communication skills in English and German.
We oer You:
- Possibility of improving your personal qualifications and further professional development. Participation in both local and international IT projects.
- Work in a dynamically developing company in an international group.
- Trainings and IT conference participation.
- Open communication on all levels.
- Subsidies for job ticket and fitness center.
- Fresh fruit from the region and good coee is available in the break room.
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