IT Service Desk Support Technician (f/m/d)

The position is based in our Dresden, Germany facility.

Your assignment:

• Provide local 1st line helpdesk support and resolve problems to the end userʼs satisfaction.
• Provide Global 2nd line helpdesk support, identify technical problems and propose and implement solutions.
• Monitor and respond quickly and eectively to requests received through the IT helpdesk.
• Work in close collaboration with other technical teams including Information Security, Architecture, Service Management, etc.
• Perform maintenance tasks on local and global applications.
• Utilize and maintain the helpdesk tracking soware.
• Document internal IT procedures, guidelines and policies.
• Keep abreast of Microso M365 good practices, new trends and services and evaluate these for possible adoption.
• General knowledge of technical management, information analysis and computer hardware/soware systems.

What we are looking for:

• Proven experience as a 1st / 2nd line IT supporter.
• Minimum 2 years recent work experience working with Microso systems and applications. Technical background in Windows Server, SQL, Azure, Microso 365, SharePoint, Exchange and Intune.
• Good analytical and problem-solving skills.
• Collaboration and relationship management skills: strong team player.
• Excellent documentation skills - ability to clearly document systems, services and implemented solutions.
• Familiar with remote desktop applications and helpdesk soware.
• Good written and verbal communication skills in English and German.

We oer You:

• Possibility of improving your personal qualifications and further professional development. Participation in both local and international IT projects.
• Work in a dynamically developing company in an international group.
• Trainings and IT conference participation.
• Open communication on all levels.
• Subsidies for job ticket and fitness center.
• Fresh fruit from the region and good coee is available in the break room.