IT Support Engineer (Cologne) im Vor-Ort-Service (all genders)

Köln

Home-Office
Linux
macOS
ServiceNow
Support
Systemadministration
Windows (Desktop)

+1

REQ540045

We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

What success looks like in this role:

  • Provides end user support including VIP support for software and hardware on desktops, laptops and mobile equipment
  • Installs, maintains, troubleshoots and repairs PCs, MAC and associated software
  • Maintains a high degree of professionalism in actions, demeanour and dress
  • Ensures high customer satisfaction throughout the service delivery transaction
  • Takes responsibility and follow-up services and problem escalation
  • Administration of service tickets (ServiceNow)
  • Adherence to the given service parameters incl. timely and accurate reporting
  • Provide printer error diag. and OEM B&F warranty repair process ownership
  • Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.

You will be successful in this role if you have:

Technical

  • Suitable experience in desk side support required.
  • Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
  • Good understanding required with Operating System: Windows and Mac (Linux or JAMF 100 or 200 certification would be a plus).
  • Working knowledge of Conferencing/Audio Visual Technology
  • Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers
  • Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.

Behavioral Skills

  • Strong interpersonal and communication skills and ability to work with cross-functional teams, customers, and external vendors
  • Good English skills in speaking and in writing
  • Excellent analytical, communication and customer service skills required.
  • Be trustworthy and maintain confidentiality
  • Client and/or governmental clearance may also be required
  • Valid driver’s license with reliable vehicle and appropriate insurance (if driving required for position).
  • High level of initiative, customer focus and solving problem attitude
  • Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner

We offer:

  • Pensionplan
  • 24/7 accident insurance
  • Bonus/Incentive/Recognition Programm
  • Employee Referral Program
  • Sabbaticals
  • Employee Assistance Program and Health Programs
  • Training opportunities/Unisys University
Job-Infos
Berufsfelder
System Engineering / Admin
Studienfächer
Informatik
Informationstechnik
Abschluss
Bachelor
Master/Diplom
Unternehmen
Unisys Deutschland
Profil3 IT-Jobs