Service Delivery IT Consultant (m/f/d)

Bad Homburg vor der Höhe

Backup / Recovery
Cloud Computing
Data Warehouse (DWH)


Location : EMEA

Position Summary :

Service Delivery IT Consultants are highly skilled senior professionals who form part of our Professional Services team working within Operational Services and based within the market units. 

The main purpose of the role is to contribute to the successful support and maintenance of SimCorp Dimension clients in IT related areas and to delivery of IT related services. Service Delivery Consultants are trusted advisors to the clients who provide the clients with best practice market solutions related to the usage of SimCorp Dimension and beyond with regard to technical requirements.

Duties and Responsibilities:

  • Participate in implementation projects with our on-premises clients, to provide smooth systems operations, client satisfaction:

  • Define, together with the client, the target technical architecture including server’s layout, high-availability disaster recovery architecture, backup strategies, security

  • Run the initial installations of SimCorp Dimension, ensuring that the prerequisites are fulfilled and that the best-practices are followed
  • Define the maintenance procedures, like patching, installing license files, cloning installations, and document them
  • Guide the clients to integrate SimCorp Dimension in their management tools, such as batch schedulers, system automation tools and system monitoring tools
  • Support the functional implementation team, solving technical issues and performance problems

  • Plan and perform release upgrades for SimCorp Dimension fully independently to make the full value of the latest version available to the client, while maintaining excellent customer relationships with IT staff at the clients and be regarded as a trusted advisor by the client to foster a mutually beneficial partnership long-term

  • Delivering the software and running the initial test upgrade

  • Running the production upgrade, often on week-ends

  • Run autonomously holistic technical analysis to solve performance and stability issues on client installations, embracing network, operating system, database and SimCorp Dimension product aspects.

  • Deploy new technical modules at clients, in new areas where REST APIs are more and more used.
  • Execute, enhance and develop technical operational services and assessments such as capacity review projects, information lifecycle management, technical configuration management and database management to optimize the Oracle database and technical environment of SimCorp Dimension at clients to prepare for business growth and ensure cost efficiency and system stability

  • Occasionally support our sales teams, participating in RFPs, system architecture presentations, product demos and client workshops

  • Co-operate closely with other technical experts within SimCorp on a local and global level, also by way of specialist roles (such as lead or membership in technical domain teams or local technical committees as well as local service ownership), and share knowledge to ensure efficient solutions for the clients
  • Identify needs for additional services and solutions which would improve the customer’s operations, recommend these internally and support the presales process to offer added value for the client
  • Run autonomously holistic technical analysis to solve performance and stability issues on client installations, embracing network, operating system, database and SimCorp Dimension product aspects.

Desired skills :

  • Experienced with infrastructure services
  • Experience with SimCorp Dimension or other large financial services software products
  • Windows Server administration, installation and setup of server features

  • Knowledge of security features

  • Analysis of performance counters

  • Security features, certificates management

  • Oracle Database

  • Daily operations and problem solving of monitoring platforms like OEM, middleware and interfacing, file systems, and database.

  • Experienced with DB management, high availability, RMAN, data warehouse, and sizing
  • Tuning skills: Analysis of AWR, understanding wait events and all possible bottlenecks. SQL Statement tuning.

  • Scripting and development knowledge :

  • Powershell

  • Use of REST APIs through Python, C# or Java

  • Azure cloud (fundamentals and administration) is a plus

  • Knowledge of Qlik solutions is a plus.
  • Understand mission-critical applications and HA environments.
  • Problem analysis and issue resolution of known systemic errors.

  • Assess requirements; Identify services or products to improve operations.

  • Participated in domain teams and contributed to operational maturity/knowledge creation
  • Good verbal and written communication skills

Career opportunities

By working for SimCorp you will become an expert high in demand on an international scale. You will have excellent opportunities to explore further career perspectives, e.g. in project management, more sales-oriented roles or management on an international level.

About us

SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds. Here you will get to work with skilled and supportive colleagues. We are more than 1.900 employees from 50+ nationalities dedicated to supporting our 200+ clients across the globe.

We celebrate multiple approaches and points of view, together we are building a culture where difference is valued. You will be part of a success story and a company that continues to grow, offering a lot of challenging and interesting opportunities. Visit our career pages to learn why other people choose to work for SimCorp: