Technology Analyst - IT Support (m/f/d), Germany


Backup / Recovery
Change Management
Domain Name System (DNS)
IT Infrastructure Library (ITIL)


Job Description

Role – Command Center L1/L2 Support Analyst
Position Infrastructure – IT Support
Location Stuttgart, Bucharest
L1/L2 Analyst for Command Center at our Stuttgart and Bucharest location

Your Role as L1/L2 Analyst for Command Center.

We are looking for a Support Analyst to join our Command Center IT team. In this role, you will be responsible for the central operation of the production-critical IT systems and server platforms in international plants of Daimler. The support of the production users will take place in shifts and during on-call duty on weekends in the event of a disruption, by gathering the necessary information, documenting it, and solving or escalating the incident. You will be proactively monitoring the devices, network, operating systems, application software and the data center to ensure stable IT operations.

Your responsibilities as L1/L2 Analyst for Command Center

  • Provide level 1 level 2 production support for production environments
  • Prioritizing and escalating with L3 team member to ensure timely resolution
  • Server Build and Decommission of Windows Servers
  • Windows Server Backup and restoration. File/folder restoration
  • Work on Server (CPU, Memory, Low disk space, Cluster failed) alerts
  • Troubleshoot and fix issues through monthly MS Security patches
  • Maintain Windows 2008 R2/2012/2016: Upgrades and Patches
  • Maintain and Administer Microsoft Cluster solutions
  • Installation and maintenance of databases
  • Performing database backup, restore, copy database and troubleshooting recovery issues
  • HA FCI, AOAG & TLog shipping implementation
  • Technical delivery of WebSphere, JBOSS and TOMCAT administration activities for mission critical production support environments
  • Installation, configuration, and system administration of the IBM WebSphere Application Server Network Deployment and IBM HTTP Servers
  • Installation, configuration, and system administration of JBOSS, TOMCAT Application Servers and Apache Webservers
  • Execute WAS version to upgrade, migrate, and deploy release activities
  • Expected to perform various Server Administration activities and handle escalated requests from the Service desk personnel
  • Expected to play Level 1/Level 2 role for infrastructure Administration, Incident, and Change Management
  • Configure Hardware and Peripherals, Services, Settings, Kernel, Storage, Network, etc.
  • Perform File system administrations: Upgrades and Patching
  • Perform Installation of Software and Packages
  • Perform intermediate troubleshooting and diagnosis as well as root cause analysis and work on Problem Management

Qualifications required

  • Fluent German and English language skills
  • Willing to work in a 24x7 shift model
  • ITIL Process Awareness (Incident, Change and Problem Management)
  • Proven years of experience in at least one of the following: Windows Server Administration, MS SQL, Linux, WebSphere Application Server/Portal Administration,
  • Basic understanding of SSCM and SCOM
  • Understanding of VMWare virtualization technologies
  • Basic knowledge in Network like DMZ, Firewalls and Domains (DNS).
  • Basic awareness of SAP, Database, Applications, Storage & Backup from a Server Administration perspective
  • ITIL Process Awareness (Incident, Change and Problem Management)
  • Strong analytical and troubleshooting skills

Skillset required

  • My SQL or PostgreSQL (Experience in at least one of them would be good to have)
  • WebSphere Application Server/Portal Administration, JBOSS, TOMCAT Administration skills.
  • Knowledge on other Linux Flavors
  • Good hands-on experience in Linux Administration
  • Experience on LVM Filesystem Administration, Kernel Tuning, RAID Configuration, OS Hardening, and all parts of System configuration and management
  • Troubleshooting skills with Windows Servers and SCCM
  • Experience in shell scripting
  • Willingness and flexibility to learn new technologies such as OS admin, backup, storage, middleware etc. at L1 and scale up quickly.
  • High customer orientation
  • Excellent verbal and written communication skills

What we offer - Navigate your next!

Opportunities: Today, business landscapes are dynamic and the world ahead is full of opportunities - and Infosys is no exception. Our unique corporate culture combines exciting tasks, innovative approaches and almost limitless development opportunities. Sounds good? Then don't wait any longer, apply now.

Career: If you too become part of our motto "navigate your next", we will ensure that your career never stands still. Through shared values, teams of exceptional people, mutual trust and a continuous learning curve, we offer you an environment where your ideas are not only heard, but also realized. We foster an atmosphere where your ideas can grow and where you can advance personally.

Working environment: You too can experience our open, fair, inclusive and friendly working environment. In addition to a variety of exciting and forward-looking projects, we offer you innovatively furnished offices. With our international team, we live and promote the widest possible spectrum of diversity and inclusion.

Compensation: In addition to competitive compensation including bonuses, we also provide for your social security, for example with individual pension plans or life insurance.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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