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Field Service Specialist m/f/t

RWE Supply & Trading
Essen

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Job-Infos

Berufsfelder

  • Consulting
  • System Engineering / Admin

Gewünschte Studienfächer

  • Informatik
  • Informationstechnik

Abschluss

  • Bachelor
  • Master/Diplom

Einsatzorte

  • Essen

Fähigkeiten

  • IT Infrastructure Library (ITIL)
  • Quality Assurance
  • React (JS)
  • Support
Stellenbeschreibung

Your future plans

  • Providing IT support and consultation for RWE customers in Essen working on all client based equipment used by them including Desktops, Laptops, Mobile Phones, printers, peripherals etc.
  • Assist in the development of a multi-skilled Field Service Support team, working closely with international colleagues to standardise where possible work practises operated by End User Computing
  • End-to-end management of the incidents and requests raised, working closely with 3rd party service providers to deliver complete EUC services to end users
  • Responsible for customer relationship management to develop and maintain a good working relationship with all levels of the business (including Directors and Senior  Managers), delivering continuous improvements with the service provided
  • To provide 1st and 2nd line engineering support services: Problem Resolution, Installations, Acceptance Testing, Commissioning, De-Commissioning; Requests, Network Changes
  • Responsible for validating/maintaining/updating relevant site documentation and site logs for installations, decommissioning changes and routine maintenance tasks carried out as well as being responsible for updating any incident recording system, used by RWE, to reflect accurately the current status of all incidents/request currently active on the system
  • Ensures authorised users have the appropriate rights to use a service and prevent  access to non-authorised users as well as reviews, audits and tests to ensure  security access controls meet business needs as directed

Your powerful skills

  • Technical college degree or equivalent
  • Good understanding of the utility industry, as well as the RWE Businesses (Supply & Trading GmbH / Generation SE / AG) and workplace IT infrastructure
  • PC's (including Hardware, Software, Peripherals, Applications; Configuration/Set-up, Virus Eradication and utilities)
  • Installation and support of Software
  • Hardware installations and upgrades
  • Fault diagnostic capabilities on Client hardware and software
  • Knowledge of ITIL service operation processes
  • Good English language skills (verbal and written)

Benefits you can rely on

  • Fast reactive environment
  • Opportunity to be part of a new and evolving Infrastructure team
  • Future opportunity to diversify within Infrastructure and Provider Management
  • Daily interaction with key customers
  • Working closely with external service providers
  • Opportunity to conduct technical problem solving
  • Encouraged to innovate within Infrastructure and Provider Management

rwe.com/career

Apply now with just a few clicks: ad code 24840

Any questions? Pia König (Recruiting), T: +49 201 5179-3294, Hans-Willi Haas (specialist department), T: +49 221 480-20500

We look forward to meeting you!

We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity.

Of course, you can find us on LinkedIn, Facebook, Twitter and Xing, too.

170 traders in the energy business, 290 experts on Europe’s largest energy trading floor and 1,100 additional professionals. Join RWE Supply & Trading and shape the future of the trading business to make energy clean, reliable and affordable.

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