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IT Service Management Consultant (m/f/d)

Mülheim (Ruhr)



  • Consulting

Gewünschte Studienfächer

  • Elektrotechnik
  • Informatik
  • Informationstechnik
  • Mathematik
  • Naturwissenschaften
  • Wirtschaftsinformatik


  • Bachelor
  • Master/Diplom


  • Mülheim (Ruhr)


  • Consultant
  • IT Infrastructure Library (ITIL)
  • JIRA
  • ServiceNow
  • Support
  • Systemadministration

ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used: both at national and international level. Within the scope of transnational projects, our teams develop IT solutions for worldwide use at ALDI SOUTH. A modern application landscape needs standardised and flexible architectures to support business processes in the best possible way. At ALDI SOUTH, this means a worldwide integration of our business processes. Become part of our international team of experts and shape the future of retail at ALDI SOUTH IT.

Your Tasks

  • Responsibility for the design and efficiency of our global IT processes (e.g. incident management, demand management)
  • Providing consultation to our business and IT departments on how to use the IT processes
  • Monitoring, managing and reporting on process efficiency using KPIs
  • Providing training on processes and tools for our employees around the world
  • Continuous further development of our IT Service Management standards
  • Closely cooperating with international technical departments and external partners

Your Profile

  • A degree with a focus on information technology or business administration
  • Very good knowledge of IT Service Management in accordance with ITIL
  • Excellent knowledge of relevant IT tools (e.g. ServiceNow, JIRA)
  • Analytical and conceptual skills
  • Assertive, committed and sociable team player with excellent communication skills
  • Very good German and English language skills

Our Benefits

  • Mobile working & flexible working hours
  • Great technologies
  • Corporate benefits
  • Holiday and Christmas bonus
  • Training & Development
  • Free fruit and beverages

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