Dynamics 365 Business Analyst (m/w/d)

At DIGITALL we dont just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

This is your job:

• Analysis and optimization of customer processes
• Advice on a CRM vision and roadmap based on added value to the client's business strategy
• Advising the customer on possible uses of Dynamics 365 and the Power Platform to optimize business processes
• Documentation of the processes and the proposal for the functional solution architecture
• Presentation of the technical requirements to the customer
• Link between the department and the project/development team
• Facilitation, implementation and documentation of requirements workshops
• Advice on setting up the backlog for (technical) work packages
• Constant technical/procedural contact person during the entire duration of the project
• Support and advice for the Product Owner
• Training / Education

Your qualifications:

• Microsoft Catalyst Certification & Presales Experience
• Knowledge of the following modules is an advantage: Microsoft Dynamics 365 CE (Marketing, Customer Service, Sales, Field Service) Power Platform Configuration & Implementation Microsoft Dynamics/ Power Platform certification is an advantage
• Requirement Engineering
• IREB CPRE certifications are an advantage
• Backlog structure (DevOps, Jira)
• Agile project methodology
• Process Visualization Knowledge
• Ability to deal with conflict and goal-oriented communication (in German and English)
• Process thinking
• Moderation skills
• Management of the customer
• Solution-oriented approach
• Clear and simple communication of relevant technical details
• High degree of self-organization

• Structured approach and flexibility

• Start: immediately

• Employment relationship: Full-time, unlimited
• The locations listed are to be understood as contract locations as well as predominant work locations. Remote working is possible in principle