Support Engineer for TS (m/f/d)

Utimaco is an international provider of IT security solutions, based in Aachen. Utimaco develops hardware security modules and compliance solutions for telecommunication providers in the field of regulation. Utimaco is one of the world's leading manufacturers in both technology segments. The company´s goal to protect people and ideas has been committed to over 200 employees. Customers and partners value the reliability and long-term investment security solutions. Utimaco stands for recognized product quality, user-friendly software, excellent support and products that effectively meet market requirements.

In order to further strengthen our Telecommunication Solutions business unit we are looking for a Support Engineer (m/f/d)

Deine Aufgaben

• As a member of our support team, you serve as a point of contact for our customers and partners, even during 7 x 24 h shifts.
• You handle technical issues, collaborating closely with the development department to devise solutions and identify areas for improvement.
• Your support extends to assisting customers in system management, covering product configuration and the RedHat Linux-based OS environment.
• Conducting application tests and aiding development and product management in introducing new features and products are part of your responsibilities.
• You autonomously plan customer service interventions and are accountable for their execution, including on-site visits.

Dein Profil

• You have initial professional experience in support and have completed technical training.
• You are adept at administrating and configuring Linux servers or other Unix-based platforms, facing such tasks with ease.
• You have a very good technical understanding and quickly grasp complex technical situations.
• Strong English skills enable effective communication with our international clients.
• Very good knowledge of TCP/IP networks, databases, and Unix tools such as shell scripting and network analyzers.
• Your profile is rounded out by experience or interest in cloud-based installations and their management.

Wir bieten

• An open and friendly corporate culture characterized by constructive and collaborative interaction.
• A flexible working hours model that can be adapted to individual needs.
• Personal protection through international travel health insurance, private accident insurance, and support in the form of company pension schemes.
• Professional and personal development through targeted training opportunities.
• Free beverages, fresh fruit, and sweets.
• Participation in sports programs such as running events or back training.
• The opportunity to unwind with a round of foosball or PlayStation.

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