High Touch Engineer (m/f/d) - GTTS Germany IT Infrastructure

*While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results. *

What You Will Do

As part of the Classified Network Support team you:

• Will be responsible for the deployment, daily operation, and availability of internal IT infrastructure and processes used by our team, ensuring that services and equipment are built, set up, maintained, and extended.
• Work directly with a team of highly experienced technical experts in multiple technologies including Cisco Routing, Switching, Data Center, Collaboration, Security as well as extensive software environment and 3rd party hardware.
• Support testing and troubleshooting lab activities for our reactive and proactive service and project teams.

Who You Will Work With

Cisco’s government and enterprise customers receive personalized reactive services from a dedicated team of engineers as part of the CNS Service Team (Classified Network Support).

Being part of the Advanced Services organization, Cisco CNS Germany provides third level support to differentiate our service from regular technical services and support.

The CNS team is currently expanding capabilities and as a new team member you will have the opportunity to work in a fun, challenging, and dynamic environment. Learning and sharing experiences is expected and part of the team’s growth and start up culture, while we continue to build the team and customized services.

Who You Are

In addition to your ability to work as a team member in a collaborative environment, you possess:

• Ability to think and operate independently.
• Excellent presentation and communication skills, to communicate effectively with customers.
• Fluent German and English languages in speaking and writing.

Technical Expertise required

• Understanding of TCP/IP networking and security concepts.
• Knowledge of common Cisco technologies and hardware platforms.
• Must be willing to learn on the job and expand knowledge of implementing and supporting technologies and products used as required.

Experience with any of the following will be beneficial, but not essential:

Our internal IT infrastructure consists of a diverse mix of hardware and software including but not limited to Cisco technologies.

• Microsoft server and client deployment, maintenance, and operation.
• Linux based server deployment, maintenance, and operation
• Administrating Microsoft applications, like SQL, Exchange, and Active Directory
• Experience on Cisco Datacenter Technologies (ACI, MDS, UCS)
• Understanding of concepts about shared storage
• Virtualization (like VMware vSphere, and Kubernetes)
• Programming skills (.NET, Python, etc.)

Relevant existing CCNA, CCNP, CCIE, MSFT, VMware or Atlassian certification

Why Cisco

#WeAreisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their businesses, AND we are a hardware company, a software company, and a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

Cisco is at the vanguard of impact: delivering our technology in meaningful ways allowing people to live more fulfilling and richer lives. It's why we exist. We are a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Job Id 1415093

Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.