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Technical Service Manager (m/w/d)




  • Consulting
  • Projektmanagement

Gewünschte Studienfächer

  • Elektrotechnik
  • Informatik
  • Informationstechnik


  • Bachelor
  • Master/Diplom


  • Karlsruhe


  • Access
  • Consulting
  • Projektmanagement
  • Support

What we expect

  • You are going to be the central point of contact and project manager being responsible for the service support (incident and problem management) for global customers dealing with air traffic control and airport operations
  • As part of the service contract you will be responsible for offering an excellent after-sales support which leads to customer satisfaction
  • Together with our department specialists, you will ensure that any occurring errors in the customers system will be analyzed and solved promptly
  • As service manager you will consult our customers on technical issues and support our specialist departments in possible customer system extensions
  • You will have to assure that the quality of our service is in accordance with the negotiated service level agreements
  • You will coordinate the cooperation between our specialist departments and external service providers in the context of maintenance contracts

What sets you apart

  • Completed degree in computer science, electrical engineering or a comparable qualification
  • Practical experience in consulting customers regarding specific and complex systems
  • Fluent in the English language written and spoken. Additional foreign languages are beneficial
  • The willingness to travel worldwide for occasional customer visits completes your profile

What we offer

  • flexible, family friendly working hours in a lively open culture
  • permanent employment contracts
  • international career opportunities
  • max. 4-persons per office
  • rooftop terrace and a company gym
  • free beverages
  • company pension scheme
  • corporate events
  • easy access to public transport

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